CUSTOMER 
SUPPORT

ILQ has a 24 hour support team from Sunday 4:00 pm EST through Friday 5:00 EST. If there is a problem that requires immediate attention please contact us at 1 (800) 619 5007 or email us at clientservices@ILQ.com. Our goal at ILQ is to make sure every client is satisfied and informed while trading with ILQ.

OUR 
ADDRESS

Level 36
1 Macquarie Place
Sydney, New South Wales 2000
AUSTRALIA

TELEPHONE 
NUMBERS

24 Hour Support 1 (800) 619 5007
Main Office 1 (616) 691 5600
Fax 1 (616) 328 6557

EMAIL 
CONTACTS

Sales sales@ILQ.com
Client Services   clientservices@ILQ.com
Information info@ILQ.com

ELECTRONIC SYSTEM PERFORMANCE DISCLOSURE.  

ILQ offers its products and services via electronic systems which depend on properly functioning technology.  Such technology includes, but is not limited to, web connections, websites, web applications, application program interfaces, software, programs, etc. (collectively "Technology").  As with use of any technology, there may be times you experience a delay or breakdown of system operations, problems with performance of the trading system, malfunctions of Technology, or delays or interruptions in transmission of orders. The factors which could reasonably be expected to materially affect the performance of the Technology include, but are not limited to, Internet connectivity; High order volume; Lack of liquidity; High customer load; Geographic location; News events; Disaster; and/or Other unforeseen circumstances; excessive call volume, failure of transmission or communication equipment on the Internet or otherwise, communications problems, computer software or hardware breakdowns, and other problems or glitches associated with computer problems as well as other technical causes.

ALTERNATIVE TRADING METHOD WHEN SYSTEM GOES DOWN OR REACHES UNACCEPTABLE PERFORMANCE LEVELS.

If you need to place an order by phone when the system goes down or reaches unacceptable performance levels, please call our trading desk at:   800.619.5007


CONTACT INFORMATION DURING SYSTEM OUTAGE OR SLOWDOWN OR FOR ANY OTHER ISSUES.

In the event that you need to contact ILQ for any reason, please call: 800.619.5007 or 616.691.5600

Partner Sites